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Help Us Help You
Milena Celap, Barrister and Solicitor, strives to provide sound legal advice and competent court representation through efficient customer service. Here are a few tips for you to keep in mind so that you can help us help you.

Contact Us
You may call us at 905-874-1522. You may leave a confidential detailed message at this number. Provide your telephone number(s) every time because we often retrieve messages from off-site locations (home, courthouse, etc.) and may not have your number on hand. We do our best to return calls within 24 hours wherever possible. Therefore, please do not leave several messages, but wait for us to call you back. If you do not hear from us within 24 hours, perhaps your message did not reach us, in which case, please call again. Alternatively, if your call is truly urgent (i.e., emergency), please indicate this in your message.

You may fax us at 905-874-1595, email us or write to us at 350 Rutherford Rd. S., Plaza II, Suite 225, Brampton, Ontario, L6W 4N6, except to schedule appointments. We try to respond to written contact by dealing with urgent requests first. We do our best to respond to such letters, faxes and emails within five business days.

You may also meet with us at our office by making an appointment. We strive to keep some weekend and evening hours each week.

We will have a substitute lawyer on call during vacations, but this service will only be available for emergencies (e.g., new arrests).

Keep in Touch
Please inform us promptly of any change in your telephone number and address.

If we are appearing in court for you by Designation, please call us the day prior to your court date to verify that your attendance in court is not required. Also call the day after court to learn your new court date and whether or not your attendance will be required.

 Please provide us with documentation and information when we request it. Drop documents off at our office between 8:00 a.m. and 6:00 p.m. (unless it is closed because we are all in court). The building is open from 7:00 a.m. to 6:00 p.m. You may leave documents in an envelope with your name on it under the door of Suite 225 if we are not in the office and the building is still open. Never leave documents in hallways or outside of the building. Never leave cash unless staff is here to give you a receipt.

Stick to the Agreement
We work hard to achieve successful conclusions to our clients' cases. However, we are not obligated to work on your file unless and until you provide us with your retainer monies as set out in the Retainer agreement. A delay in getting work done on your file may compromise your case, so it is in your best interests to stick with the Retainer agreement.

If Legal Aid Ontario (LAO) is paying for your services, please cooperate by responding to their requirements. If you ignore LAO, you could wind up without a legal aid certificate and without legal representation.

Keep it Confidential
The solicitor-client relationship is one of the most privileged relationships in existence. Whatever you tell your lawyer is confidential. Whatever you tell other people may be used in court against you (even when you think that telling someone something about your case is trivial or harmless). It is in your best interests to keep details of your case between you and your lawyer. Family and friends are naturally curious about your case, so explain the importance of not talking about the details of your case unless your lawyer tells you that it is alright to do so.